Return policy

Order Cancellation/Modifications

Order Cancellation: Orders can be canceled before shipment.
Request Timeframe: Changes or cancellations must be requested within 12 hours of payment confirmation.
Post-Shipment: Once packaging and shipping have commenced, cancellations are no longer possible.

Refunds are applicable under the following conditions:

Delivery Issues: The product fails to arrive within the guaranteed timeframe or is incorrect or damaged.
Required Information: Provide pertinent details such as unpacking media, order number, and name.
Damage Exchanges: Customers are not charged shipping fees for exchanges due to damage.
Buyer’s Remorse: Returns are accepted for products returned due to buyer’s remorse. Return shipping costs are the responsibility of the customer.
Processing: Refunds are processed upon receipt and inspection of the returned item.

Initiation Period: Initiate returns within 30 days of purchase or 14 days of product delivery.
Condition: Returned items must be in their original, unused condition with all original components and packaging.
Return Shipping: Customers are liable for all return shipping expenses.
Cancellation Fees: A deduction of 6.9% + $1 applies to order cancellations, covering administrative and processing fees.

Delivery Delays: No refunds or reshipments for orders delayed due to factors within the customer’s control.
Exceptional Circumstances: Exceptions apply for circumstances such as customs clearance issues or natural disasters.
Post-Delivery Issues: The company is not liable for lost or stolen packages once confirmed as delivered.

Initiation: To initiate a return, contact us via email at service@thesaviorsmerch.com.
Condition: Returned products must be unused and in new condition.
Return Shipping: Customers are responsible for all return shipping costs.

Replacement Orders: Replacement orders are provided at no extra cost if the item is undelivered due to a shipping carrier error.
Customer Error: For orders shipped to an incorrect address due to customer error, the customer bears the cost of ordering a replacement item.

Final Sales: Pre-order and custom-made sales are final unless defective.
In-Transit Orders: Orders in transit cannot be canceled.
Incorrect Information: Incorrect customer information resulting in delivery failure.
Customs Issues: Items detained by customs or other unforeseen delays.
Unauthorized Returns: Returns without prior notification.

Customer Contact: Customers will be contacted after receiving a delivery failure notification.
Response Required: If the customer fails to respond due to incorrect email information, the package may be destroyed, and the company cannot be held responsible for the loss.

Customs Fees: International shipping may incur customs fees and is costly.
Review Information: Customers are advised to review cart and shipping information carefully to avoid cancellation and return requests.

For any inquiries or clarifications, please contact us via email at service@streetwearhoodie.ru .